If you encounter any problems with FSIS applications, you are encouraged to seek help from the following resources:

• For Industry/External Users contact the FSIS PHIS Industry support line by calling 1-800-473-9135.
• For information technology (IT) questions or problems with computer function and connectivity, contact the USDA Client Experience Center (CEC) Help Desk, by creating a support ticket via the website https://usdacts.fed.onbmc.com/ or by calling 1-877-873-0783.
• For application or policy-related questions, such as how to schedule and record inspection activities, please contact the Office of Policy and Program Development (OPPD) via askFSIS or calling 1-800-233-3935.
• For problems with eAuthentication or logging in to FSIS applications with eAuthentication credentials, contact the USDA eAuthentication Service Desk at eAuthHelpDesk@ftc.usda.gov, 1-800-457-3642, or refer to the eAuthentication Frequently Asked Questions page at https://app.eauth.egov.usda.gov/AccountServices/MainPages/eAuthFAQ.aspx.
• Talk to your Supervisor and District Office.